Problem: Special component defective – replacement unavailable
During the decommissioning of a nuclear power plant, all components must meet the highest technical standards. At RWE Nuclear GmbH, a specially designed membrane keypad had been in operation since 2005 – it controls the fuel element loading machine and is therefore an essential part of a safety-critical system. After many years of trouble-free operation, one of the keypads partially failed. Purchasing a new one was not an option:
“The keypad is no longer produced. An alternative replacement part might have required approval from the authorities.”
A replacement would therefore have involved considerable effort, time delays and regulatory obstacles.
Action: Repair as a sustainable and pragmatic solution
The decision was deliberately made in favour of repairing the keypad – a solution that proved convincing from both a technical and operational perspective.
“We usually prefer repair – and in this case, it was clearly the most sensible solution.”
The keypad was completely refurbished. In addition to restoring full functionality, the worn membrane surface was also replaced – an extra service that came as a pleasant surprise:
“Excellent – the keypad works perfectly again, and the new overlay gives it an upgraded look.”
The communication during the repair process was also particularly appreciated:
“Everything was clearly explained – even illustrated with pictures – showing what was repaired. We received excellent support and information throughout.”
Effect: Full functionality – without time-consuming or costly adjustments
Thanks to the repair, the keypad was quickly and reliably put back into operation – without bureaucratic effort or system modifications.
For RWE, this meant:
- Cost savings
- Time savings
- Avoidance of regulatory complexity
- Preservation of proven technology
“Our specific requirements were fully addressed – with clear coordination throughout the process and absolute reliability.”
For other companies using specialised or long-serving system components, repair represents a genuine alternative:
“For products that are no longer available, offering a repair or alternative right away saves an enormous amount of time.”
Conclusion: Repair instead of replace – for greater sustainability, operational reliability and trust
Our repair services help companies act in a resource-efficient way, extend the useful life of their technology, and at the same time meet the highest standards of safety and quality.
