Skip to main content


Complaints handling

Dear customers,

we manufacture our products and solutions to the highest quality standards. Low numbers of returns, successful process audits and the long-term and reliable use of our products in the field underline our efforts in this sphere.

We very much regret that a product that we have supplied has developed faults. We would ask for your assistance so that we can give you the best possible support.

Please complete the service form to enable us to process your claim quickly and without any problems.

Once we have received your complaint at our service & support department, you will receive what we call an RMA number. Please write this number clearly on the package and then send the goods in their original packaging with new outer packaging back to us. Once we have received the goods, we will process the fault as quickly as possible.


You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.

GETT Gerätetechnik GmbH is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you:

In order to provide you the content requested, we need to store and process your personal data. If you consent to us storing your personal data for this purpose, please tick the checkbox below.